In this post I want to discuss the second factor behind my purchase of Whole Foods and how you can apply it to examining other companies as well. In the first post about Whole Foods I mentioned that you should look for a company that not only sells a product, but also sells an experience along with it. But in order to sell an experience along with a product you have to narrow down your business into one thing, and then execute on just that one thing. It’s not totally necessary, but it does make it easier the way juggling one ball is easier than juggling three. So if you want to do something really well, it helps to focus on just one thing at the outset.
Part of it is because attention is limited, and if you could discretize your entire days’s worth of attention into 100 units, then deploying all 100 units into one task should result in a job better done than dividing it up between 3 tasks with 33 units apiece. So focusing on just one thing should result in a better job.
The other part is because it’s easier to make a name for yourself by carving out a niche. If you attempt to do everything at once then you’re identifying yourself with Karl Popper, “A theory that explains everything, explains nothing”. A lot of very successful companies focus on just one thing, or started out by focusing on just one thing. Starbucks is known for their coffee, and Chipotle for their burritos. So if you want to get a cup of coffee you’re probably more likely to get Starbucks coffee than gas station coffee, because Starbucks has specialized in one thing.
We see that the organic grocery movement is catching on in grocers like Target and Kroger’s, but they won’t be able to carve out the same niche as Whole Foods since they sell organic groceries and non-organic groceries. Whole Foods on the other hand only specializes in organic groceries. So who do you really trust for your organic produce? It’s the same principle as your primary care doctor referring you to an otolaryngologist or a podiatrist for your specific ailments.
So when you’re looking for a company to invest in, ask yourself what this company does and see if you can narrow it down to just one thing. If you can, great, you’ve answered part one. Part two is asking, does the company deliver an experience along with their product? And if you’ve answered ‘yes’ to both of these questions, you may have found a profitable investment.